Preparing for your Appointment


Wear comfortable clothing and shoes.



Please leave your jewelry at home.



We are not responsible for any lost or damaged articles.


To avoid skin irritation, shaving and waxing are not recommended prior to body exfoliation treatments.


We offer a complimentary light spa lunch for services 4 hours or more in length.



Cancellation Policy


In the event you need to cancel your scheduled appointment, we require a minimum 24-hour notice for all individual appointments. Cancellation for parties of 2 or more requires a minimum 48-hour notice.

Late Arrival


Arriving late will reduce the length of your scheduled appointment to end as scheduled, allowing the next scheduled appointment to begin on time. However, fees will not be reduced.

No show


Any client found no showing their scheduled appointments more then twice will be required to provide a 50% deposit down when booking future services.

Communication


Please advise Joie de Vivre if you have any allergies, are pregnant, recovering from a recent surgery, undergoing medical treatments, or have any existing medical concerns. If you have a history of or are currently in treatment for any type of cancer, please make Joie de Vivre aware of this in advance. We will make every effort to accommodate your needs and address any concerns you may have.

Gift Certificate


Gift certificates are not redeemable for cash value. Gift certificates lose $25.00 in value after each year that passes from the date of purchase to account for maintenance fees.

Group Booking


Large group bookings require a 25% deposit down when appointments are scheduled. Group bookings of 4 or more will receive a 10% discount if services are paid in full at the time of booking. Complimentary fruit trays or veggie trays are included with group bookings of 4 or more. Alcohol is not allowed on Joie de Vivre premises.

Exchange / Refund


Joie de Vivre only offers product exchange on defective items. All other products are final sale. Refunds, in the form of store credit, will only be given on unused products within 15 days of purchase.



Spa Policy



Tanning Policy


No-showing scheduled tanning appointments will incur a 15 minute penalty on tanning packages. No shows without packages will incur a $9.00 +GST charge on your next service.